Screen Connection Privacy Policy
Last Updated: December 13, 2025
This Privacy Policy explains how Screen Connection (“Screen Connection,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you visit our website, contact us, request a quote, schedule or receive services, or otherwise interact with us (collectively, the “Services”).
If you do not agree with this Privacy Policy, please do not use the Services or provide information to us.
1) Scope
This Privacy Policy applies to personal information we collect:
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On our website and through its forms and features
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By email, phone, and other communications with you
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In connection with providing our real-world screen installation and related services (including, where applicable, photographing completed installations with your permission)
This Privacy Policy does not apply to third-party websites, apps, or services that may be linked from our website.
2) Key Definitions
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Personal Information means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked (directly or indirectly) with a particular consumer or household.
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Deidentified Information means information that cannot reasonably be used to infer information about, or otherwise be linked to, a particular consumer, and that we maintain in deidentified form.
3) What We Collect
A. Information You Provide to Us
We collect the information you choose to provide, such as when you fill out a form, request a quote, schedule an appointment, communicate with us, or otherwise contact us.
Examples include:
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Identifiers & contact details: name, email address, phone number
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Service and project details: service address, measurements or preferences you share, project details, and other information you include in your message
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Communications: contents of emails, texts (if any), or phone call notes
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Photos you choose to share: photos you send us, or photos we take of completed installations with your permission (see Section 7)
Important: We do not request sensitive information such as payment card numbers, government IDs, or health information through our website.
B. Limited Information Collected Automatically (Website Analytics)
While we do not run advertising trackers, we use analytics tools to understand website performance and visitor interaction. When you use our website, we (and our analytics providers) may automatically collect limited information such as:
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Device and browser information (browser type, device type, operating system)
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Usage data (pages visited, time on page, navigation paths, clicks, scrolling, and similar interaction data)
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Approximate location and network data (such as IP address, used to infer general location)
This information is used for site performance, diagnostics, and improvement—not targeted advertising.
C. Deidentified / Aggregated Information
We may create or use deidentified or aggregated information (such as overall website traffic statistics). This information does not identify individuals and may be used or shared for lawful business purposes.
4) How We Use Information
We use personal information to:
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Provide and manage services (responding to inquiries, scheduling appointments, delivering services)
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Communicate with customers and provide support
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Conduct customer satisfaction follow-ups
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Send promotional communications, subject to your preferences
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Operate, analyze, and improve our website
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Maintain security and prevent fraud
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Comply with legal obligations and protect rights
We do not engage in automated decision-making that produces legal or similarly significant effects.
5) Cookies and Similar Technologies
What We Use (and Don’t Use)
We do not use advertising cookies, cross-site tracking, or targeted advertising technologies.
Analytics tools may use cookies or similar technologies to support basic site functionality and measure traffic and user interactions.
Your Choices
You can control cookies via your browser settings. Disabling cookies may affect site functionality.
Google Analytics opt-out add-on:
https://tools.google.com/dlpage/gaoptout
6) Analytics and Session Replay Tools
Google Analytics
Google Analytics helps us understand website usage patterns. Google may process data about your use of our website as described in its policies.
Partner data practices:
https://www.google.com/policies/privacy/partners/
Google Privacy Policy:
https://policies.google.com/privacy
Hotjar (User Interaction Analytics)
Hotjar helps us understand how users interact with our website.
Hotjar Privacy Policy:
https://www.hotjar.com/legal/policies/privacy/
Hotjar Do Not Track information:
https://www.hotjar.com/policies/do-not-track/
Hotjar indicates it checks certain browser “Do Not Track” settings before collecting data.
7) Installation Photos and AI-Based Anonymization
Why We Take Photos
We may request photos of completed installations to demonstrate our work quality.
Your Permission
We will ask for your permission before taking or using photos for marketing or portfolio purposes.
AI-Based Anonymization
To protect privacy, we may use AI image tools to anonymize installation photos. The screen installation remains visually accurate, while surrounding home context is altered to remove identifying details.
Use of Anonymized Images
Anonymized images may be used on our website, social media, proposals, and other marketing materials.
Photo Retention
Original photos are retained only as long as reasonably necessary for anonymization, quality assurance, warranty support, or legal purposes. Anonymized photos may be retained longer because they are not designed to identify you.
8) How We Share Information
We do not sell personal information.
We share information only in limited circumstances:
Service Providers
We may share information with vendors that support our operations, such as website hosting (e.g., WP Engine), email and productivity tools (e.g., Google Workspace), and analytics providers (e.g., Google Analytics and Hotjar).
WP Engine Privacy Policy:
https://wpengine.com/legal/privacy/
Legal, Safety, and Rights Protection
We may disclose information to comply with law, protect rights and safety, or prevent fraud.
Business Transfers
Information may be transferred as part of a merger, acquisition, or similar transaction, subject to confidentiality protections.
With Your Consent
We may share information when you direct us to or give permission for us to do so.
9) Data Retention
We retain personal information only as long as reasonably necessary to provide services, maintain records, comply with legal obligations, resolve disputes, and enforce agreements.
10) Your Communication Choices
Marketing Emails
You may opt out at any time using an unsubscribe link or by contacting us.
Phone Calls
You may request not to receive promotional calls. Service-related communications may still occur.
11) Your Privacy Rights
California Privacy Rights
California residents may have rights to access, delete, correct, and limit use of personal information, and to not be discriminated against for exercising those rights.
Other U.S. State Rights
Residents of other states may have similar rights under applicable laws.
Authorized Agents
Authorized agents may submit requests on your behalf with appropriate proof.
Appeals
If a request is denied, you may request a review.
12) Do Not Track & Online Tracking Disclosures
Some browsers transmit “Do Not Track” signals. Because there is no uniform industry standard, we may not respond consistently to these signals. You can still reduce tracking through browser controls, analytics opt-out tools, and provider-specific Do Not Track options.
13) Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no system is completely secure.
14) Children’s Privacy
Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
15) Contact Us
For questions or privacy requests, contact us.
16) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Last Updated” date indicates when it was most recently revised. Continued use of the Services after changes are posted means you accept the updated policy.